FREQUENTLY ASKED QUESTIONS
DO I NEED A DOCTOR’S REFERRAL?
No, in the state of Virginia you can be seen and treated for your condition for up to 60 days without a referral. This is called Direct Access. After 60 days, you will need a referral to continue with your physical therapy if needed. Your therapist may still ask you whether you have a primary care physician or other medical doctor that needs to be notified about your condition.
WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?
Deluxe Physical Therapy is participating (in-network) provider for Medicare. For non-Medicare patients we recommend that you check your out-of-network benefits. Deluxe Physical Therapy will provide you with an invoice/superbill that you can submit to your insurance for out-of-network reimbursement. We accept cash, checks, credit cards, debit cards, health saving accounts (HSA) and flexible spending accounts (FSA). For more information and a good faith estimate please contact us via phone or email.
WILL I BE REIMBURSED FOR OUT-OF-NETWORK SERVICES?
On each insurance card there is a toll-free number for customer service. You have to talk to a customer service representative and let them know that you are seeing an out-of-network (OON) or non-preferred provider. They need to give you a quote for your outpatient, out-of-network physical therapy benefits. To ease this process Deluxe Physical Therapy can provide you with additional questions that you can ask the customer service representative in order to gain the most information possible to better assist you in your decision making.
WHAT ARE THE ADVANTAGES OF AN OUT-OF-NETWORK PROVIDER?
Most insurance companies set low reimbursement amounts which forces in-network physical therapists to treat two or more patients at the same time. In addition, there is a strict limit on the number of visits allowed per year.
At Deluxe Physical Therapy we provide exceptionally high-quality care for our patients without the limitations set by insurance companies. At our cozy clinic each patient receives personalized physical therapy care by a doctor of physical therapy during evaluation and all follow up visits. We utilize skilled, hands-on techniques to analyze and treat soft tissue and joint dysfunction. Our personalized therapy leads to optimal results as it relates to daily living activities, work and recreational activities.
WILL I SHARE THE SPACE WITH OTHER PATIENTS?
No. Deluxe Physical Therapy provides you with the great experience of having a private physical therapy treatment in a cozy space dedicated only to you. For minors, we request a parent/ guardian to be present.
WHAT IS THE BEST WAY TO CONTACT DELUXE PHYSICAL THERAPY?
The best way to contact us or schedule an appointment is via email at info@deluxe-pt.com or text message at 703-679-8078.
WHAT SHOULD I EXPECT FROM MY FIRST PHYSICAL THERAPY APPOINTMENT?
Before your first appointment you will receive an email with a link to all required consent and intake forms. Please review, complete and sign all forms before your appointment.
During your initial evaluation you will discuss with your physical therapist the reason why you seek therapy, e.g., what limitations you have with your daily and recreational activities, and will set goals for improvement. Then the therapist will perform multiple tests to evaluate your condition, your body movements, and will develop a treatment diagnosis and plan of care. Assessment may include measuring your range of motion, strength, observing the way you are moving and performing different functional activities such as squats, getting up from chairs, simple walking, postural assessment. Palpation is also part of the evaluation and this will help your physical therapist assess your muscle tone, soft tissue/myofascial mobility, as well as joint mobility. You may experience some discomfort during and after the session which is completely normal especially after trying to find the source of your pain.
WHAT SHOULD I EXPECT FROM MY FOLLOW UP APPOINTMENTS?
During the follow up appointments, you will continue to work with your therapist towards achieving your goals. Usually, treatments include various manual therapy techniques to modulate pain, improve range of motion, reduce or eliminate soft tissue inflammation, improve tissue repair, and improve function through facilitation of movement. In addition to manual therapy your therapist will teach you specific exercises to reeducate the neuromuscular system so that you can improve and restore normal movement. Sometimes, your therapist may use some other modalities such as heating pads, cold packs, therapeutic ultrasound, electrical stimulation, tape application as deemed necessary to further address your symptoms.
Pease, try to arrive promptly for your appointments. If you are more than 10 mins late for a scheduled appointment you may not receive a full hour of care as there may be another patient scheduled after you.
DO YOU DO MASSAGES?
At Deluxe Physical Therapy we provide highly skilled manual therapy which may include soft tissue mobilization, myofascial release, trigger point release. We do utilize massage techniques but our manual treatment is a unique mix of techniques. Manual therapy is usually combined with therapeutic exercises, neuromuscular reeducation and other therapeutic modalities as part of your session.
HOW SHOULD I BE DRESSED FOR MY PHYSICAL THERAPY APPOINTMENT?
Please, wear comfortable clothes so that you can move without restrictions, and your therapist can have an easy access to different muscles groups. We recommend shorts, stretchy sweat pants and t-shirt. Since you will be the only patient, you will have a privacy to change into comfortable clothes
AM I GOING TO RECEIVE EXERCISES TO DO AT HOME?
Yes. At Deluxe Physical Therapy we believe that home exercise program (HEP) is essential in order to carry over the therapeutic effect of your treatment. We highly encourage patients to be compliant and keep up with their assigned exercises. You will receive a link to an exercise program where you will be able to sign up, and see pictures/videos of your exercises. Your therapist can regularly update your exercises throughout your care. Furthermore, you can access the exercises via a mobile app (iOS and Android) will be able to download the home exercise program on your phone so thus you can easily access it. Printable option is also available.
WHAT IS YOUR CANCELLATION POLICY?
We kindly request that you cancel within 24 hours from your scheduled appointment. No show fee at Deluxe Physical Therapy, LLC is $50